Corona Virus – Temporary Terms and Conditions

The safety and health of our staff, travellers and business partners are the core of our concerns. Upon the unprecedented moments of coronavirus, we have been following the news and regulations timely. We remain a close communication with our suppliers to maintain our high-quality service and to find the best solution for our travellers.

 

Our travel consultants, booking team and cruise team are still here to help you with your inquiries and to design your dreamy adventures to Greenland and Iceland. However, with the evolving situation of coronavirus, the response time may be longer than usual. We, hereby, thank you for your understanding.

While doing everything we can do make the business running in order, we have updated the terms and conditions for existing and future bookings to tackle the unprecedented influence and unpredictable situation of coronavirus.

 

International travel restrictions for Greenland have been extended to May 31st 2020 to prevent another introduction of COVID-19 to the country. During this period, no international visitors, including Danish citizens, can enter Greenland. There is a possibility that the current orders will be prolonged based on the situation at the given time.

 

To face the challenges and prevent unnecessary economical costs for all the parties, we have made the temporary terms and conditions for our customers:

For customers from our homepage

If your travel date is between March 13th and May 31st, you can contact us and choose one of the following two options:

 

  • Postpone your travel plans to later in 2020 and support the fragile and small communities in the arctic. We highly recommend this option.

            We will help and re-book all your tours to a later date in 2020.
            Your previous payment will be transferred free of charge to your new travel dates.
            Your travel plan is based on the same-fare principle and fare differences may apply based on flight tickets, hotel room types, etc.
            For excursions, you can only choose the same excursion at a later departure date in 2020.
            If you would like to postpone your travel to Greenland or Iceland, please contact us prior to the departure date or starting time of the excursion. We can be reached through aatour@arctic-adventure.dk or +4533253221.

 

  • Cancel your bookings

            
            Cancellation fee of 5% is charged for excursions.

 

            We will cancel the tours immediately and refund the payment to your card used for the booking after applying the cancellation policies. Please note that due to the rising workload and the reduced working hours, it can take up to 6 weeks for the refund to take place. We kindly ask your understanding and patience.

 

 

If your travel date is after May 31st, terms and conditions listed below applies:

 

           For multi-day tours:

 

           Cancellation fee of 100% is charged if cancelled 30 days or less before the event.

           Cancellation fee of 75% is charged if cancelled 45 days or less before the event.

           Cancellation fee of 50% is charged if cancelled 60 days or less before the event.

           Cancellation fee of 20% is charged if cancelled more than 60 days before the event.

 

           * Please note, there is no refund for Air Greenland and AUL (Arctic Umiaq Line) services.

 

           For excursions in Greenland:

 

           Cancellation fee of 100% is charged if cancelled 7 days or less before the event.

           Cancellation fee of 50% is charged if cancelled 14 days or less before the event.

           Cancellation fee of 35% is charged if cancelled 30 days or less before the event.

           Cancellation fee of 5% is charged if cancelled more than 30 days before the event.

 

 

           For excursions in Iceland:

 

           Cancellation fee of 100% is charged if cancelled 3 days or less before the event.

           Cancellation fee of 5% is charged if cancelled more than 3 days before the event.

 

           

           We will cancel the tours immediately and refund the payment to your card used for the booking after applying the cancellation policies. Please note that due to the rising workload and the reduced working hours, it can take up to 6 weeks for the refund to take place. We kindly ask your understanding and patience.

 

 

For bookings made through agents:

For bookings with a departure day between March 13th and May 31st:

 

If you would like to cancel the booking or change the departure dates, please contact us for Temporary Terms and Conditions for cancellations or changes instead of applying the standard Terms and Conditions for agents. 

 

Our travel consultants will communicate with our local suppliers, flight and hotel providers to find the best solution in your case.

 

For bookings after May 31st, as of now and until further notice, standard Terms and Conditions still apply.

Arctic Adventure ApS reserve the right to change the valid period of Temporary Terms without any notice.

Travel Information

Please check and take notice of the following links:

“We are waves of the same sea, leaves of the same tree, flowers of the same garden”. Opportunities always come after challenges. Survive the pandemic crisis and we will be stronger together. We are waiting for you in the untamed Greenland for your adventurous journey. 

 
(Updated on 24th of April, 2020)