Terms and Conditions

Terms and Conditions for Agents 


 These terms apply for booking of individual travelers and small groups only.

Special terms apply for groups (10 or more people).

Our products are for agents only, we don't accept any personal booking.

 

Payment:

·      Flight tickets, Ferry tickets and lodges must be paid as a nonrefundable deposit no later than 72 hours after the reservation is confirmed by Arctic Adventure.
If paid by credit card the Agent accept to pay card fees and disclaims any right to chargeback.

·      Remaining payment must be paid no later than 8 weeks prior to departure.

In case final payment is not received on time, bookings are cancelled without any further notice and deposit (non-refundable tickets) are in this case lost.

·      If a booking is made less than 8 weeks before departure the FULL cost of the tour must be paid within 3 days of the tour being confirmed or immediately if the departure is within 3 days of booking.

Cancellation

·      After confirming the booking, tickets are non-refundable and non-changeable except:

o  Flex tickets or Premium tickets are changeable to a higher class for a fee of DKK 1000 + surcharges for changes in flight charge.

o  Business class tickets are changeable or can be canceled up to 2 days before departure for a fee of DKK 1000.

o  Lodges are nonrefundable.

·      NO-SHOWS are charged 100%.

Other land arrangement:

For other land arrangements following are applicable except else mentioned in the booking.

·      After the reservation is confirmed and until 8 weeks prior to departure full refund for other land arrangements.

·      Cancellations received by Arctic Adventure between 8 weeks and until 7 days prior to departure are charged 50% of the land arrangement + costs of non-refundable fees.

·      Cancellations received by Arctic Adventure 7 days and later prior to departure are charged 100% of the land arrangement + costs of non-refundable fees.

 

Disclaimer:

Arctic Adventure keeps the right to alter excursion programs if necessary.

 

If tour programs include more than one Airline, Arctic Adventure is without liability if one, cancel or delay departures and cause lost for the client.

In such cases Arctic Adventure is liable to refund only parts mentioned as refundable. Nonrefundable parts or deposits will not be refunded.

Arctic Adventure consider our Agents as professional partners, and such not covered by any Consumer Protection Act.

 

Rates:

The rates quoted are net and subject to change in the event of any price increases outside the control of Arctic Adventure ApS.

 

Arctic Adventure ApS reserves the right to change the terms and conditions without any notice.

If you have any questions, please, feel free to contact us through aatour@arctic-adventure.dk or call us at +45 33253231.

 

 





  

  

 


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